Shipping Policy

Shipping Policy

Thank you for choosing Haiyou Market! We are committed to providing you with fast and reliable shipping services. Please read the following shipping policy carefully to understand our shipping process and related information.

1. Processing Time

• We will process and ship your order within 1-3 business days of receipt. Processing times may vary based on product availability and order volume.

2. Shipping Method

• We partner with various reliable logistics companies for shipping, and the specific carrier will depend on your shipping address and order content.

3. Shipping Areas

• We currently offer shipping services within China only. If you attempt to place an order from outside China, the transaction may not be completed.

4. Shipping Costs

• Shipping fees vary based on the order amount and delivery address. You will see the exact shipping cost at checkout. We offer free shipping for orders over a certain amount (e.g., over 100 RMB).

5. Delivery Time

• Once your order is shipped, you will receive a confirmation email containing a tracking number. Delivery times typically range from 3-7 business days, depending on your location and the logistics company.

6. Order Tracking

• You can use the tracking number provided in the order confirmation email to check the status of your order on the logistics company's official website.

7. Shipping Issues

• If you encounter any issues during shipping, such as not receiving your item or receiving a damaged product, please contact customer service promptly. We will do our best to resolve the issue for you.

8. Contact Us

If you have any questions about our shipping policy, please feel free to reach out to us:

• Customer Service Email: support@haiyoumarket.shop

Thank you for your support of Haiyou Market! We look forward to providing you with a quality shopping experience and fast shipping service.