FAQS

Frequently Asked Questions (FAQs)

1. How do I place an order?

You can browse our website, select the desired products, add them to your cart, and then follow the checkout process to complete your order.

2. Can I change or cancel my order?

Once an order is submitted and confirmed, we will process it as quickly as possible. If you need to change or cancel your order, please contact our customer service team as soon as possible before the order is processed.

3. What are the shipping costs?

Shipping fees vary based on the order amount and delivery location. You will see the exact shipping cost at checkout. Orders over a certain amount (e.g., over 100 RMB) qualify for free shipping.

4. How long does it usually take for orders to be delivered?

We typically process and ship orders within 1-3 business days of receipt. Shipping time usually takes 3-7 business days, depending on your location.

5. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on the shipping company’s website to check your order status.

6. What should I do if I receive a damaged item?

If you receive a damaged item, please contact our customer service team within 24 hours of receipt. Provide your order number and photos of the damaged item, and we will assist you with a return or replacement.

7. How do I request a refund?

If you are not satisfied with the product, you may request a refund within 30 days of receiving the item. Please refer to our Return & Refund Policy for detailed information.

8. Do you offer discounts or promotions?

Yes, we regularly run promotions and discount offers. Please stay updated by checking our website and social media for the latest deals.

9. How can I contact customer service?

You can reach us through the following methods:

• Customer Service Email: support@haiyoumarket.shop

10. Can I register an account on the website?

Yes, you can register an account on our website to conveniently manage orders, save your cart, and view your purchase history.