Return & Refund Policy
Thank you for choosing Haiyou Market! We hope you are satisfied with your purchase. If you have any concerns about your items, please refer to the following return and refund policy:
1. Return Conditions
- Returns must be requested within 30 days of receiving the item.
- The item must be unused, in perfect condition, and retain its original packaging and tags.
- Certain items (such as personalized products or food items) may not be eligible for return; please check the product details for specific information.
2. How to Request a Return
If you would like to request a return, please follow these steps:
- Contact Customer Service:
- Obtain Return Authorization:
- Customer service will review your request and, upon confirming that it meets the return conditions, will provide you with return authorization and instructions.
3. Return Shipping Costs
- Return shipping costs are generally the responsibility of the customer unless the item is defective or incorrect.
- Please retain the shipping receipt for the return in case it is needed.
4. Refund Processing
- Once we receive the returned item and confirm its condition, the refund will be processed.
- The refund will be issued back to your original payment method, with processing times typically ranging from 5-10 business days, depending on your bank or payment service provider.
5. Contact Us
If you have any questions regarding returns or refunds, please feel free to contact us:
Thank you for your support and trust in Haiyou Market! We look forward to providing you with quality products and services.